IVR:
(Interactive Voice Response): System which allows telephone integration with data bases to make it easy for the user to make transactions and consultations.

CRM:
(Customer Relationship Management): A collection of analytical tools which permits to know your customers up-close, assuring an adequate segmentation of them; as well as the definition and performance of marketing campaigns with the objective of achieving a one to one communication with each customer and insure their loyalty.

IP telephony solutions:
Advanced system of corporate communications, that using IP as transportation media, allows for the creation of a virtual telephone system with all the functions of a traditional PBX and adds new functionality such as the integration of applications via XML, multimedia conferences, intelligent distribution of the work force, automation of the administration, mobility, security, etc.

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